Frequently asked questions.

  • Our collaborated factory holds globally recognized certifications, ensuring the highest standards of quality, safety, and sustainability. These include:

    • FSSC 22000: Comprehensive food safety management system certification.

    • ISO 9001: Quality management systems certification for consistent product quality.

    • ISO 14001: Certification for effective environmental management practices.

    • LFGB/FDA/DGCCRF/ISO-EEC/GB Test Reports: Food-grade safety compliance for international markets.

    • BSCI: Business Social Compliance Initiative certification for ethical business practices.

    • TÜV AUSTRIA: Certification for biodegradability and compostability standards.

    • FSC: Forest Stewardship Council certification for sustainable sourcing of materials.

    • GMP: Good Manufacturing Practices certification for safe and high-quality production.

    These certifications reflect our commitment to delivering eco-friendly, safe, and reliable packaging solutions.

    • The most sustainable packaging materials are those made from renewable, biodegradable resources, such as sugarcane fiber (bagasse), cornstarch, bamboo, and wheat straw. These materials break down naturally without harming the environment.

  • We accept returns and exchanges for defective, damaged, or incorrect products within 14 days of delivery. To qualify, products must be:

    • Unused and in their original packaging.

    • Accompanied by proof of purchase and a description of the issue (e.g., photos of defects or damages).

    If the return is due to a mistake on our part, we will cover the return shipping costs. For exchanges, replacements will be shipped within 7 business days of receiving and verifying the returned item. Refunds are processed within 7-10 business days, with an additional 3-5 business days for the funds to reflect in your account.

    Custom or personalized orders are not eligible for return or exchange unless there is a defect or error in production.

    Please contact us at info@getecogo.com with your order details to initiate the process.

  • When choosing eco-friendly packaging, consider the type of food you serve, the temperature requirements, and whether you need leak-resistant or grease-proof containers. You should also look for materials that align with your sustainability goals, such as compostable or recyclable options.

  • Common eco-friendly packaging includes sugarcane containers, bamboo cutlery, compostable paper packaging, and cornstarch-based materials. These options are durable and environmentally friendly, offering a great alternative to plastic.

  • The key factors include sustainability, food safety, temperature control, and durability. It's essential to select packaging that maintains the quality of the food while reducing environmental impact.

  • Yes, our eco-friendly containers are designed to be just as durable and reliable as plastic containers. They are heat-resistant, leak-proof, and sturdy enough to hold both hot and cold foods, ensuring your meals stay fresh and intact during transport

  • Compostable packaging is designed to break down into non-toxic, nutrient-rich compost in industrial composting facilities. Biodegradable packaging also breaks down naturally, but the process may take longer and does not necessarily turn into compost. Compostable options are often a better choice for reducing environmental impact.

  • If your order arrives damaged or incorrect, please:

    1. Take clear photos of the issue and the packaging.

    2. Contact us within 48 hours of delivery at info@getecogo.com with your order number and photos.

    We will review the information and arrange for a replacement or refund promptly.

  • Custom or personalized orders are not eligible for return or exchange unless the product is defective or an error was made in production. For any concerns with custom orders, please contact us, and we will assess the issue case by case.

    • Returns: Once we receive and verify the returned product, refunds are processed within 7-10 business days. Refunds may take an additional 3-5 business days to reflect in your account, depending on your payment method.

    • Exchanges: Replacements are processed and shipped within 7 business days after the returned product is received.